Thanks for your feedback, it helps us improve the site. Click System Maintenance, follow onscreen instructions. How satisfied are you with this reply? Also applies for Windows10 Technical Preview. Sorry this didn’t help.

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Use the System File Checker tool to repair missing or corrupted system files http: How to perform a clean boot in Windows http: How satisfied are you with this reply? For more information refer to the following link: Click to open the event viewer. Tap or click the drop down box and select a previous Operating System, then tap or click OK.

Please follow the methods mentioned below. Press the Windows key and the X key and select Event Viewer. Event Viewer is a tool that displays detailed information about significant events for example, programs that don’t start as expected or updates that are downloaded automatically on your computer.

Refer to the link below to perform Clean boot: As you mentioned that explorer keeps crashing even after installing the latest updates.


Hi Melerix, Thank for replying. You can follow the question or vote as helpful, but you cannot reply to this thread. Please reply us on the status y6813 the issue to assist you further.

Right click the set up file and select Properties then tap or click the Compatibility tab. Refer the following link to boot the computer in Safe mode. This thread is locked.

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Select view all on the top left corner. Thanks for marking this as the answer. This will bring up the Event Viewer box. Place a check in the Run this program in compatibility mode box.

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I suggest you to try install Arcsoft TotalMedia 3. In reply to Yaqub K’s post on December 24, There are so many reasons for explorer crash with ntdll.

How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue. I suggest you to run System File Checker scan. Thank you for keeping us posted. You may see Yellow Warnings or Red Errors. This issue could be due to compatibility of this software.


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I suggest you to perform Clean boot and check. Since it’s a new operating system many software’s would not work as expected. This site in other languages x. Please update us on the status of the issue to assist you further. As far as 6u813 issue with explorer crash, please provide us the event viewer logs to find the exact cause and to troubleshoot the issue further.

Run the System Maintenance troubleshooter. I have the same question How satisfied are you with this response?